Contact Us

We're here to help with any questions about our rewards and offers

Get In Touch

Have a question about an offer or need help with your account? Fill out the form below and our team will get back to you as soon as possible.

Contact Information

Our Location

123 Reward Street, Suite 100
Wilmington, DE 19801
United States

Phone Number

(800) 123-4567

Monday-Friday: 9am-6pm EST

Email Address

support@rewardprime.com

We typically respond within 24 hours

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Frequently Asked Questions

Find quick answers to common questions about contacting us and getting support

We strive to respond to all inquiries within 24 hours during business days. For more complex issues, it may take up to 48 hours to provide a complete response. If your matter is urgent, please indicate this in the subject line of your message.

To help us assist you more efficiently, please include the following information when inquiring about a specific offer: the name of the offer, when you claimed it, your email address associated with your RewardPrime account, and any confirmation or reference numbers you received. Screenshots of the offer or any error messages are also helpful.

You can check the status of your rewards by logging into your RewardPrime account and visiting the "My Rewards" section. If you don't see status information there or need additional details, please contact us with your account email and the specific reward you're inquiring about.

We're always looking for new partnership opportunities! Please select "Partnership opportunity" in the subject dropdown of our contact form and provide details about your company and the type of partnership you're interested in. Our partnerships team will review your information and get back to you within 2-3 business days.

Our customer support team is available Monday through Friday from 9:00 AM to 6:00 PM Eastern Time. While our office is closed on weekends and major holidays, we do monitor urgent inquiries and will respond to emergency situations as needed.